FAQ

Returns & Exchanges

We offer free shipping, free returns, and free exchanges for all US-based orders within 30 days of delivery. To process a return or exchange, please go to amberjack.shop/returns (if you need help you can email help@amberjack.shop or text 833-202-7628).

Size Guide

 

Amberjack fits about a half size big for most customers. So for example, if you typically wear a size 11, we'd recommend going with a size 10.5. If you have a wider foot, we'd recommend staying with your true size....Still unsure? Text us at 833-202-7628

FAQ

What makes your shoes different?

We have proprietary comfort technology, which we created working with the same supplier that developed Adidas Boost. Our leather is 100% full-grain American steer and we exclusively use A-grade quality, which is a grade of leather typically used for luxury cars and higher than what’s used in footwear. We are able to offer such a high quality product at such a low price because we partner directly with our suppliers and have a vertical supply chain, unlike almost any other footwear brand which use contract manufacturers.

 

Where are your shoes made?

Our shoes are made in the north of Portugal in the Felgueiras region; an area famous for shoe making. We work with a small, high-quality factory which makes shoes normally sold at 2-3x the price of Amberjack.

 

What is your return & exchange policy?

We offer complimentary returns and exchanges within 30 days from the order's delivery date for all US-based orders. Please note, shoes must be unworn and in their original condition.

 

Do you ship internationally?

We ship anywhere in the world for free. We do offer exchanges and returns for international orders, but customers are responsible for any return shipping costs (typically around $20-30 depending on location).

 

How do I care for my shoes?

Use a tree horn to preserve shape and apply leather conditioner for dull or wrinkled leather. Test on a small, discrete area to ensure there’s no blemishing.

 

Any other questions?

Please text us at 833-202-7628 or email help@amberjack.shop